01Today
Book a 30-minute call
Tell us how many people, devices and systems you run, and what keeps breaking.
IT Support
IT Support. Without Hiring IT.
For offices where IT falls on the owner or the office manager. Help desk, accounts and devices, onboarding and offboarding, and security audits. Written scope and price up front, and you talk to the person doing the work.
Led by Gary Mok, VP of Operations
Built for offices without an IT person
The problem
Someone Is Already Your IT Person. Usually The Owner.
Most small offices run IT on whoever is best with computers. That works until an inbox gets taken over, a payment gets redirected, or a backup turns out to be broken on the day you need it.
$3.046B
Lost to business email compromise in 2025
24,768 complaints. FBI IC3 2025 Internet Crime Report.
$123K
Average loss per complaint
Usually one normal-looking email asking for a wire or new bank details.
$61/PC
Windows 10 security updates, year one
$122 in year two, $244 in year three, and it is cumulative. Microsoft Learn, Windows 10 ESU.
What's covered
Four Jobs. Off Your Plate.
We work with the systems you already have. We don't sell you new ones.
Help desk
When something breaks, your team reaches a person who already knows your setup.
- Logins and password resets
- Email and calendar problems
- Printers, Wi-Fi and slow machines
Email, accounts and devices
Microsoft 365 or Google Workspace, set up right and kept that way.
- Mailboxes, licenses and shared drives
- Every laptop and desktop accounted for
- Windows 10 machines counted and planned
Onboarding and offboarding
New hires ready on day one. Access off the day someone leaves.
- Accounts, email and a working device
- Access removed from every system
- No former employees in your inbox
Security audits
MFA, email, backups and access. Checked, written up and fixed.
- Multi-factor login on every account
- SPF, DKIM and DMARC on your domain
- Backups with a tested restore
Security audit
What We Check First. Before It Breaks.
Seven checks that stop most of what takes small offices down. None of it costs much. All of it is cheaper than one bad wire.
Multi-factor login
On every email account, owner included. The owner's inbox is the one attackers want.
Email authentication
SPF, DKIM and DMARC on your domain, so it is harder to send mail as you and your real mail stays out of spam.
External sender warnings
A banner on outside email, so a fake request from the owner stands out before money moves.
Backups and a test restore
3 copies, 2 kinds of storage, 1 off-site. Then we restore a real file to prove it works.
Windows 10 inventory
Which machines can move to Windows 11 for free, and a replacement schedule for the rest.
Access review
Who has access to what, including anyone who has already left the company.
Payment change policy
Any change to bank details gets confirmed by phone, at a number you already had. Never the one in the email.
How it works
Three Steps. Then It Runs.
0236–48 h
Audit and written scope
We review your setup and send a written scope and price. You know the number before any work starts.
03Monthly
Fix it, then support it
We fix what the audit found, then handle help desk, accounts and security month to month.
Plans
Simple Plans. Priced Up Front.
Priced per user each month. No mystery retainer. You know what you pay and what you get.
Foundation
For 1–5 person offices with a simple setup and low-sensitivity data.
$35/user /mo
Book a call- Help desk, 1 hour a month included
- Email and account management
- Onboarding and offboarding
- Patching and monitoring on every device
- Response: 8 h urgent, 24 h standard, 3 days low
Minimum
Secure
For offices that handle sensitive data and want security handled too.
$50/user /mo
Book a call- Everything in Foundation
- Help desk, 2 hours a month included
- SentinelOne threat protection on every device
- Cloud backup for Microsoft 365 or Google Workspace
- Device and Windows upgrade planning
- Response: 4 h urgent, 12–24 h standard, 2 days low
Minimum
Complete
For teams of 10 or more, or offices under compliance pressure.
$75/user /mo
Book a call- Everything in Secure
- Help desk, 4 hours a month included
- Quarterly check-in
- Priority response: 2 h urgent, 8 h standard, 1 day low
Minimum
Not ready for monthly support?
Start with a free one-time security audit. You keep the written findings either way.
Led by Gary Mok
VP of Operations, Conduit Systems
We were already handling IT for a few clients before it became its own service line. Gary runs it now, and he also runs our security audits. You talk to the person doing the work.
Works with what you already run
Microsoft 365
Google Workspace
Windows 10 and 11
QuickBooks files- Shared drives
- Your domain and DNS
For contractors that includes the files nobody thinks about until they are gone: estimates, job photos and the shared drive everyone saves to.
FAQ
Fair Questions. Straight Answers.
Do we have to replace what we already use?
No. We work with the systems you already have. If a machine or tool does need replacing, we tell you why and put it on a schedule instead of all at once.
Who do we actually talk to?
Gary Mok, our VP of Operations, leads IT support. You talk to the person doing the work.
What does the security audit cover?
Multi-factor login on every account, SPF, DKIM and DMARC on your domain, external sender warnings, backups and a test restore, your Windows 10 machines, and who still has access to what.
How is pricing set?
Per user, per month: $35, $50 or $75 depending on the plan, with a 3-user minimum (5 on Complete). Setup is quoted once, up front, and you get a written scope and price before any work starts.
We still have Windows 10 PCs. What now?
We count them, check which can move to Windows 11 for free, and plan replacements for the rest. Paying Microsoft for extended security updates costs more every year you wait.
Microsoft 365 or Google Workspace?
Both. Most of the email and account security we check lives in one of those two, plus your domain's DNS.
Next step
Hand Off IT. Get Back To Work.
Book a 30-minute call
We go over your people, devices and systems, flag what is at risk, and send a written scope and price in 36 to 48 hours.
Or call (214) 709-5078