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Managed IT & Security
Managed IT Services in Dallas. Without Hiring IT.
Managed IT services in Dallas for offices where IT falls on the owner or the office manager. Help desk, accounts and devices, onboarding and offboarding, and security audits, run remotely by our team in Carrollton. Written scope and price up front, and you talk to the person doing the work.
Run by Gary Mok and Casey Conner.
- 3221 Keller Springs Rd, Carrollton
- Response times by plan
- Written price before work
Built for Offices Without an IT Person.
Small business IT support in Dallas, for owner-run offices of about 5 to 50 people. We also work remotely across the US.
The problem
Someone Is Already Your IT Person. Usually The Owner.
Most small offices run IT on whoever is best with computers. That works until an inbox gets taken over, a payment gets redirected, or a backup turns out to be broken on the day you need it.
$3.046B
Lost to business email compromise in 2025.
24,768 complaints. FBI IC3 2025 Internet Crime Report.
$123K
Average loss per BEC complaint, calculated from IC3's 2025 totals.
Usually a normal-looking email asking for a wire or new bank details.
$61/PC
Windows 10 security updates, year one.
$122 in year two, $244 in year three, and it is cumulative. Microsoft Learn, Windows 10 ESU.
What's covered
Managed IT Services in Dallas. Four Jobs Off Your Plate.
We work with the systems you already have. We don't sell you new ones. Our Dallas IT services start with these four jobs, all done remotely.
Help desk
When something breaks, your team reaches a person who already knows your setup.
- Logins and password resets
- Email and calendar problems
- Printers, Wi-Fi and slow machines
Email, accounts and devices
Microsoft 365 or Google Workspace, set up right and kept that way.
- Mailboxes, licenses and shared drives
- Every laptop and desktop accounted for
- Windows 10 machines counted and planned
Onboarding and offboarding
New hires ready on day one. Access off the day someone leaves.
- Accounts, email and a working device
- Access removed from every system
- No former employees in your inbox
Security audits
MFA, email, backups and access. Checked, written up and fixed.
- Multi-factor login on every account
- SPF, DKIM and DMARC on your domain
- Backups with a tested restore
Not included: support is remote, during business hours. We do not offer onsite visits. Migrations, hardware rollouts and after-hours work are quoted separately.
Security audit
What We Check First. Before It Breaks.
Seven checks that stop most of what takes small offices down. None of it costs much. All of it is cheaper than one bad wire.
The first audit is free and one-time. You keep the written findings either way.
Multi-factor login
On every email account, owner included. The owner's inbox is the one attackers want.
Email authentication
SPF, DKIM and DMARC on your domain, so it is harder to send mail as you and your real mail stays out of spam.
External sender warnings
A banner on outside email, so a fake request from the owner stands out before money moves.
Backups and a test restore
3 copies, 2 kinds of storage, 1 off-site. Then we restore a real file to prove it works.
Windows 10 inventory
Which machines can move to Windows 11 for free, and a replacement schedule for the rest.
Access review
Who has access to what, including anyone who has already left the company.
Payment change policy
Any change to bank details gets confirmed by phone, at a number you already had. Never the one in the email.
Plans
Managed IT Pricing in Dallas. Priced Up Front.
Managed IT support in Dallas is priced per user each month, with a monthly minimum. You pay the higher of users × rate or the minimum. No mystery retainer. You know what you pay and what you get.
Foundation
For 1 to 5 person offices with a simple setup and low-sensitivity data.
$35/user /mo
- Remote help desk: 30 minutes a month included, then $200/hr
- Email and account management
- Onboarding and offboarding
- Patching and monitoring on every device
- Response: 8 h urgent, 24 h standard, 3 business days low
Minimum:
Book a 30-minute callSecure
Our recommended plan for offices that handle sensitive data and want security and backup handled too.
$50/user /mo
- Everything in Foundation
- Remote help desk: 1 hour a month included, then $175/hr
- SentinelOne threat protection on every device
- Cloud backup for Microsoft 365 or Google Workspace
- Response: 4 h urgent, 12 to 24 h standard, 2 business days low
Minimum:
Book a 30-minute callComplete
For teams of 10 or more, offices under compliance pressure, or anyone who cannot afford downtime.
$75/user /mo
- Everything in Secure
- Remote help desk: 2 hours a month included, then $150/hr
- Quarterly technology review with a written 90-day plan
- Quarterly backup restore test and account review
- Annual security, continuity and incident-response reviews
- Hardware and software lifecycle roadmap
- Named contact and vendor coordination for covered systems
- Priority response: 2 h urgent, 8 h standard, 1 business day low
Minimum:
Book a 30-minute callIncluded help desk time is remote, during business hours, shared across your team, and does not roll over. Past it, we bill hourly at the plan rate, only with your OK. Response times are how fast we pick up a ticket, not a promise of when it is fixed. Setup is quoted once, up front.
Not ready for monthly support?
Book a 30-minute call with Gary to set up a free one-time security audit. You keep the written findings either way.
Monthly price = the higher of (users × plan rate) or the plan minimum. Minimums: Foundation $175, Secure $300, Complete $750.
How it works
Three Steps. Then It Runs.
0236 to 48 h
Audit and written scope
We review your setup and send a written scope and price. You know the number before any work starts.
03Monthly
Fix it, then support it
We fix what the audit found, then handle help desk, accounts and security month to month.
Managed IT in Dallas, and Remote Across the US.
Our office is at 3221 Keller Springs Rd, Carrollton, TX 75006, in the DFW area. We support offices in:
We also support offices remotely anywhere in the US.
Support is remote only. We do not offer onsite visits. Here is how remote support works: your team reaches a person who already knows your setup. The people who answer are the people who run it. That is Gary Mok and Casey Conner.
Conduit Systems · 3221 Keller Springs Rd, Carrollton, TX 75006 · (214) 709-5078 · hello@conduitsystems.org · Monday to Friday, 9 a.m. to 5 p.m.
Who you talk to
Led by Gary Mok and Casey Conner.
Gary Mok, Chief Operating Officer, Conduit Systems
Casey Conner, Chief Technology Officer
We were already handling IT for a few clients before it became its own service line. Gary and Casey run managed IT. Gary also runs our security audits. You talk to the person doing the work.
Manny Nguyen, IT Manager
Manny occasionally helps on the help desk.
Works With What You Already Run.
Tools we help you set up and integrate
Microsoft 365- SharePoint
Google Workspace
Windows 10 and 11
QuickBooks files- Shared drives
- Your domain and DNS
For contractors that includes the files nobody thinks about until they are gone: estimates, job photos and the shared drive everyone saves to.
Partner: SentinelOne. SentinelOne threat protection is on every device in the Secure and Complete plans.
FAQ
Fair Questions. Straight Answers.
Do we have to replace what we already use?
No. We work with the systems you already have. If a machine or tool does need replacing, we tell you why and put it on a schedule instead of all at once.
Who do we actually talk to?
Gary Mok, our Chief Operating Officer, and Casey Conner, our Chief Technology Officer, run managed IT. Manny Nguyen, our IT Manager, occasionally helps on the help desk. You talk to the person doing the work.
Do you offer onsite IT support in Dallas?
No. Support is remote, and we do not offer onsite visits. Remote covers the four jobs: a help desk for logins, email, printers, Wi-Fi and slow machines; Microsoft 365 or Google Workspace accounts and every device; onboarding and offboarding; and security audits. Our office is at 3221 Keller Springs Rd, Carrollton.
What does managed IT cost for a 10-person Dallas office?
Foundation is $350 a month, Secure is $500 and Complete is $750. That is 10 users times $35, $50 and $75. Foundation is built for 1 to 5 person offices, and Complete is for teams of 10 or more. Secure is our recommended plan. Setup is quoted once, up front.
How is pricing set?
Per user, per month: $35, $50 or $75 depending on the plan, with a monthly minimum of $175, $300 or $750. You pay whichever is higher, so seven users on Secure is $350 a month. Each plan includes some remote help desk time, and anything past it is billed hourly at the plan rate, only with your OK. Setup is quoted once, up front, and you get a written scope and price before any work starts.
How fast do you respond?
It depends on the plan. Urgent tickets are picked up in 8 hours on Foundation, 4 hours on Secure and 2 hours on Complete. Standard tickets are picked up in 24 hours, 12 to 24 hours and 8 hours. Low-priority tickets are picked up in 3 business days, 2 business days and 1 business day. Response times are how fast we pick up a ticket, not a promise of when it is fixed.
What is not included in the monthly plan?
Included help desk time is remote, during business hours, shared across your team, and does not roll over. Migrations, hardware rollouts and after-hours work are quoted separately. We do not offer onsite visits. Response times are how fast we pick up a ticket, not a promise of when it is fixed.
What does the security audit cover?
Multi-factor login on every account, SPF, DKIM and DMARC on your domain, external sender warnings, backups and a test restore, your Windows 10 machines, and who still has access to what. The first audit is free and one-time, and you keep the written findings either way.
How do we switch from our current IT provider?
Tell us who supports you today. We plan the handover with you and put it in the written scope before anything changes.
Do you only work in Dallas?
No. We support offices in Dallas, Carrollton, Lewisville, Farmers Branch and Highland Park, and remotely across the US. Support is remote either way.
We still have Windows 10 PCs. What now?
We count them, check which can move to Windows 11 for free, and plan replacements for the rest. Paying Microsoft for extended security updates costs more every year you wait.
Microsoft 365 or Google Workspace?
Both. Most of the email and account security we check lives in one of those two, plus your domain's DNS.
Next step
Hand Off IT. Get Back To Work.
Book a 30-minute call. We go over your people, devices and systems, flag what is at risk, and send a written scope and price in 36 to 48 hours.